ITIL configuration management involves all tasks that are involved with planning and constructing of Configuration Items (CIs) that are necessary to make the infrastructure model that is used by all departments in the organization. Configuration management is in charge of finding what the CIs are, in addition to controlling, maintaining and verifying them.    CIs [...]

In times of emergency, the department of Incident Management (IM) is the part of the ITIL Service Management (ITSM) process that makes everything go back to normal as quickly as possible. This helps to minimize the amount of lost productivity in addition to any adverse effects to the business. An incident can be described as [...]

This process of ITIL Service Management involves planning, designing, building and configuring hardware and software that are released in live environments. This ensures that the correct versions of hardware and software are being released to the right venues. It is also called the ITIL Release and Deployment Management because this department is in charge of [...]

Service management is more than just coming up with ways to improve customer service. It is a multi-faceted activity that requires many departments in order to match the goals of a company. The IT department is a very important aspect of any successful business, and an ITIL service management model can create opportunities for businesses [...]

ITIL works in a way that ensures that the IT Services in a company match up with the business aspect of the company. With these processes, a company will be able to better allocate their resources and use IT to create opportunities for growth in their businesses. There are five different ITIL processes, all of [...]

Problem Management is one of the core components in the ITIL Service Management process. The main focus of the problem management department is to minimize the effects of problems that occur in the IT workplace and to prevent them from them occurring again. There is an outflow of reactive and proactive components in this department [...]