2Feb/105
Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
Product Description
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining populari... More >>
Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
February 2nd, 2010 - 18:08
This author obviously is an expert in his field. I highly recommend this book.
Rating: 5 / 5
February 2nd, 2010 - 18:54
The book is well structured and easy to read. I would recommend to anyone taking the ITIL foundations exam.
Rating: 4 / 5
February 2nd, 2010 - 19:44
I used the book as one of my study guides for the ITIL Foundation exam. The book is an easy read, has hypothetical examples plus review questions at the end of each chapter. This was my primary guide, but I also used other materials I found on the internet. I woudn’t recommend the book as the only source, but combining with other (free)materials is a good way to prepare for the exam. The book has it’s own website with additional resources, use them.
BTW, I passed my exam
Rating: 4 / 5
February 2nd, 2010 - 22:19
This book is a very well-written, concise and instructive guide to ITIL v3. For exam preparation, I would actually give a slight edge to the ITsmf’s book, but this book is unequaled if what you need to do is actually develop a real-world understanding of the actual material.
Rating: 5 / 5
February 3rd, 2010 - 00:15
This was one of the three books I used to study for the ITIL Foundation
exam. The author does a nice job of providing a high-level presentation
of the material and then using the following chapters to provide a detailed
breakdown of the various ITIL processes.
This book would be ideally suited for someone who has very limited exposure
to ITIL as it provides a lot of details on the basics. I would recommend
this book as a supplement to the OGC’s 2009 version of Passing your ITIL
Foundation Exam.
If you have experience in ITIL, you probably won’t need to purchase this
book, but can use the aforementioned OGC text to study for the exam.
The author has an excellent website with sample questions and exams
that I would highly recommend you take advantage of. Also don’t
forget to download the errata pages from the website.
Rating: 4 / 5