ITIL Configuration Management
ITIL configuration management involves all tasks that are involved with planning and constructing of Configuration Items (CIs) that are necessary to make the infrastructure model that is used by all departments in the organization. Configuration management is in charge of finding what the CIs are, in addition to controlling, maintaining and verifying them.
CIs are all of the assets and components of a company’s IT infrastructure that affect the service given to consumers, including any hardware, documents, or even a member of personnel. The Configure Management department collects all of the data and information from these CIs and stores them in a database, which is how they keep track of new information and updates regarding the assets. Using this database, the configuration management department can understand the relationships that the CIs have with each other and how they affect other aspects of the company’s infrastructure of services. CIs have lifecycles, which are followed by the configuration management department. They can be physical, conceptual, or logical.
The configuration management department defines the objectives of the database through planning, and identifies the configuration structures in the IT infrastructure. The department controls the configurations to make sure that they are being properly placed and accepted within the infrastructure. To go along with this, they also conduct audits to make sure the information is correct and that it is working properly within the company.
This department works with other processes in the ITIL Service Management to minimize the number of changes and incidents that could occur in the IT infrastructure. It gives information about configuration problems to the incident management team, links configuration components for the problem management team, and keeps track of all the changes that are made to the configuration components for the change management team.
Tags: configuration management, ITIL