ITIL Processes
ITIL works in a way that ensures that the IT Services in a company match up with the business aspect of the company. With these processes, a company will be able to better allocate their resources and use IT to create opportunities for growth in their businesses. There are five different ITIL processes, all of which work in coordination with each other in order to reach goals for the business.
Service Strategy
This part of the process deals with the strategic portion of service. This includes strategic analysis, planning, and implementation of strategic objectives in order to best serve customers. Service strategy involves analyzing what customers are looking for and coming up with objectives that will enable the company to reach the ultimate goal of providing excellent service to the consumer.
Service Design
The Service Design part of the process involves coming up with new designs to IT services, in addition to tweaking old ones. There are different departments under the service design process because controlling and creating new IT services designs is a very large project. The duties of the different departments include: cataloging new information, monitoring and reporting, allocating resources, managing security, defining blueprints, and making sure that contracts are being fulfilled on the end of the consumer as well as the company.
Service Transition
Service transition is responsible for building and enacting IT services as well as coordinating them. Much like service design, there are several smaller departments that all work under service transition because it is such a large category. These departments are in charge of recording and managing changes, coordinating resources, controlling testing services in live environments, and getting information to everyone within the company about any changes.
Service Operation
Service operation is the process that deals with the delivery and quality of services. It resolves problems that customers are having with services, and catalogs incidents. This process also involves the day-to-day activities of the IT services department, such as routine maintenance and job scheduling.
Continual Service Improvement
This last process analyzes all of the services that they have provided and comes up with plans and strategies to improve on anything. If errors were made or customers were not satisfied, this department is in charge of finding ways to improve upon the error. They determine what their goals and objectives are based upon their analysis of service and process evaluations, and then they implement their action plans and watch and evaluate them to make sure that they are working.
Tags: ITIL, ITIL processes