ITIL Release Management
This process of ITIL Service Management involves planning, designing, building and configuring hardware and software that are released in live environments. This ensures that the correct versions of hardware and software are being released to the right venues. It is also called the ITIL Release and Deployment Management because this department is in charge of all aspects of planning out the components, in addition to actually deploying the components.
The release management department has four major goals: planning the release of the software or software, designing and executing the procedures necessary for the new releases, communicating to customers the new software designs, and controlling the changes to the IT systems.
It also protects the live environment in which the new updates are released by following a list of checks and procedures in order to prevent any occurrences of problems. This department also decreases the amount of interruptions and errors that the company has in the service department due to the constant releasing of problem solving updates. It also prevents illegal copies of software from being used within the IT department because it stores all of the software data in a Definitive Software Library.
A release includes any hardware or software updates that have a large amount of new information or minor updates and bug fixes, and also hardware and software that will fix major problems that the previous ones contained. In addition, updates are released in different portions. A small fix is seen as a sort of patch that solves problems that only a small portion of the software has and is called a Delta release. A full release involves releasing a completely new updated version of a current software or hardware. Lastly, a packaged release includes a grouping of several types of updates, such as a new interface with different types of applications.
Tags: ITIL, ITIL Release Management