Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
Product Description
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining populari... More >>
Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
Itil Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Manager’s V2 Exam: The How to Pass on Your First Try Certification Study Guide (Paperback)
ITIL® V2 Service Manager Certification Exam self-study exam prep guide including test topics & tips, mindmaps, processes & interprocess relationships, plus a complete ITIL® V2 Service Delivery & Service Support Manager practice exa (more...)
ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam – The How To Pass on Your First Try Certification Study Guide (Paperback)
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ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course (Paperback)
Synopsis
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL(R) Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. (more...)