18Dec/090
ITIL V 3 Foundation Exam Video Mentor (Hardcover)
ITIL V 3 Foundation Exam Video Mentor provides a comprehensive learning experience from a leading topical expert. The dozens of hours of classroom instruction is enhanced with flash animations, screencasts, scenario-based case studie (more...)
2Oct/090
Effective IT Service Management: To ITIL and Beyond! (Hardcover)
Review
"By identifying and clarifying ambiguities within the ITIL framework, Rob distinguishes himself from the Kool-Aid peddlers and proves that he is a real contributor to the wider ITSM debate." - Charles Betz, Author "Architecture an (more...)