Passing your ITIL foundation exam: Updated to the 2009 syllabus (Paperback)
This book presents the latest syllabus and ITIL content from a learning perspective, for use with the ITIL foundation exam. It contains practical advice for candidates and offers an overview of the purpose and objectives of the ITIL (more...)
ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL (Paperback)
Review
"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark."
Foundations of IT Service Management Based on ITIL V3 (Paperback)
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry exper (more...)
Service Management for Dummies (Paperback)
A plain–English guide to managing IT from the customer′s perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end–users–both inside and (more...)
ITIL V3 Foundation Exam: The Study Guide (Paperback)
This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The tit (more...)
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ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course (Paperback)
Synopsis
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL(R) Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. (more...)
World Class IT Service Delivery (Paperback)
Review
This book provides a wide-ranging and balanced view of implementing a truly world-class service function. Illustrated with practical examples drawn from Peter's real-life experiences, it provides an invaluable insight into how an (more...)