2Feb/105
Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
Product Description
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining populari... More >>
Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book